Email is the fastest way to reach CurioDen. Every message is answered by a person within one business day, Monday to Friday. Use the address that matches your question so it reaches the right queue the first time.
Where to write
Before you write
Many questions are answered on the policy pages, and reading one first is usually faster than waiting for a reply:
- FAQ — ages, colony sourcing, class size, bulk pricing, purchase orders.
- Shipping and delivery — processing time, transit windows, U.S. and Canada zones, damaged shipments.
- Returns and refunds — the 30-day window and exclusions.
- Live-ant shipping policy — why we do not ship live ants and what to check in your state.
- Wholesale — minimums, discount tiers, lead times, private label.
Hours of operation
Support is staffed Monday to Friday, 9:00 a.m. to 5:00 p.m. Eastern Time, excluding U.S. federal holidays. Messages that arrive after hours, on weekends, or during a holiday are answered on the next business day. Wholesale quotes are sent during business hours so the pricing and freight figures are current.
For schools and districts
Include these details and we can usually send a complete quote without a follow-up question:
- PO number, if one has been issued (a quote does not require a PO).
- Bill-to district or school name, plus the ship-to address.
- Grade levels and the number of classrooms or students.
- Required delivery date and any blackout dates such as testing week.
- Any vendor form, W-9, insurance certificate, or sole-source letter your purchasing office requires.
For distributors and gift shops
Tell us the SKUs or product lines you are evaluating, target quantities, Incoterm preference (FOB or delivered), the documents you need to open an account, and your resale certificate. If you sell through a museum or gift channel, ask about the voucher-ready gift configuration, which carries no live inventory.
About the WhatsApp line
We keep one WhatsApp business number for active wholesale accounts so revisions to an order can be confirmed quickly. The number is included in your quote confirmation. If you do not have a quote yet, email first — that is the fastest route to a number for your region.
Order and account information
Please have your order number or the email address used at checkout ready when you write about an existing order. For wholesale accounts, the quote number is the fastest reference. If you are reporting a damaged shipment, include photographs of the carton, the packing slip, and the damaged part — the shipping page explains the window and what we do next.
Mailing address
CurioDen is an online-first supplier; all order support runs through email so there is a written record for procurement. Our legal entity name and mailing address appear on every invoice and packing slip. If you need them on a vendor form before an order exists, request them at with the name of the form and we will return the completed document.